When logging in or installing your Singpass app, you may encounter a few errors. Before you panic, please check the following:
-
Staging Account Usage
- Ensure you are logging into the STAGING Singpass app using your STAGING account (not your actual Singpass account).
-
Network Connection
- Ensure that you are NOT connected to office Wi-Fi/secure Wi-Fi.
-
Reinstallation
- If you still face errors, try reinstalling the Singpass app and logging in again.
If you have tried all these methods and still face errors, refer to the section below for common staging app errors and their solutions.
Common Errors and Solutions
| S/N | Error Description | Solution |
|---|---|---|
| 1 | Your password has expired. Please reset your password and try again. (98-UP010-PWD-A0007) |
Request to reset your Singpass Staging account password here. |
| 2 | Unable to login. Please reset your password at Singpass portal and try again | Request to reset your Singpass Staging account password here. |
| 3 | Unable to obtain OTP / Directed to PIN mailer / OTP sent to wrong number | Request to retag your mobile number here. |
| 4 | Did not receive download link | Request a new app invite - refer to this guide. |
| 5 | This doesn't seem like a Singpass QR code |
Your Singpass Staging app version may be outdated. Install the updated version. You can refer here on how to download the latest app. |
| 4 | Error after entering OTP: Something went wrong, try again later: (82-N400) | Your Singpass Staging app version may be outdated. Install the updated version. You can refer here on how to download the latest app. |
| 5 | We are sorry but there seems to be an error (FE-E0001) | This is likely an app-related issue. Please try again later. Probable cause: cache. Clear your cache and try again. |
| 6 | We are sorry but there seems to be an error (PWD-E0001) | Ensure you are entering the correct Staging account number. If the error persists, request to reset your Singpass Staging account password here. |
| 7 | We are sorry but there seems to be an error. Please try logging in with Face verification (OTP-E0006) | This could be an issue with the SMS OTP entered. Please try again. |
| 8 | We are sorry but there seems to be an error (92-N999) | You might be connected to a VPN. Please disconnect from the VPN and start onboarding again. |
| 9 | Something went wrong, try again later (82-N400) (82-N998) (82-G500) | Your Singpass Staging app version may be outdated. Install the updated version. You can refer here on how to download the latest app. |
| 10 | We are sorry but there seems to be an error (CMN-E0004) | Clear your browser cache and cookies. Alternatively, try accessing using another device or browser. |
| 12 | We are sorry but there seems to be an error (82-T991) | Check if your device is rooted, jailbroken, or has a bootloader installed. This error is due to security issues. |
| 13 | We are sorry but there seems to be an error (Error-0105) | No access (You are not allowed access using this account). |
| 14 | We are sorry but there seems to be an error (Error-0104) |
Account has been dormant. Raise a ticket with us to reactivate your account. |
Pin Mailer
If you are prompted to key in a PIN mailed to your registered address as shown below. Please enter the following pin: 77712143
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