Note for Members of Public:

This Help Center is intended for our integration partners. If you have general enquiries about Singpass, please visit the official Singpass support page here.

Need help? Check these articles first:

Integration with Singpass APIs:
  1. What is the first step I should do if I want to integrate Singpass APIs/How do I get access to the Singpass Developer Portal?
  2. User guide to integrate with Singpass APIs
  3. How do I submit my production app for approval?
Billing:
  1. Where can I find the costs/pricing plans for integration with Singpass Login or Myinfo APIs?
  2. Pricing/Billing-related FAQs for Private Organisations
  3. How can private organisations edit their own billing details?
Testing:
  1. How do I set up the Staging Singpass App for testing?
  2. Troubleshooting guide for common issues with Staging Singpass App
  3. How can I change my authentication method for my application?
  4. How to set up a JWKS endpoint?
  5. Troubleshooting guide for common issues with Token endpoint
  6. Guide to test your Token endpoint connection
  7. What is the list of Myinfo data that can be retrieved via the Myinfo API?
  8. I am unable to retrieve Userinfo data when calling Userinfo endpoint

Submit a request

Enter the UEN of your organization. For developers submitting on behalf of a client, enter your client’s UEN. If you are submitting a ticket as a Member of the Public (MOP), enter ‘N.A.’

Please submit the ticket first then reply to the automated email and attach the relevant files (Marketing Materials / Screenshots of production environment)

e.g. for Singpass STG-202408888W-BERYEZ-ACCTREG

URL to trigger Login/Myinfo page

Tip: If you wish to add CCs to your ticket directly, please sign in to the Help Center first.

Please provide a detailed description of the issue you are encountering. e.g. error code, error message. To add screenshots, please submit the form first, then reply to the email.

Add file or drop files here